Workflow Guides

Follow these guides to set up a website, move an account, investigate a problem or restore a backup.

Where to find it: Documentation > Hosting Manager > Workflow Guides.

Available to: Anyone reading the public documentation. The related SHM action still follows the role stated on its page.

What this page does

Use these sequences for onboarding, domain launch, application deployment, incident handling, migration, and recovery. Each workflow moves from identity and scope to change, then to independent verification.

Before you start

Record the customer request, authorized target, current state, and recovery option before starting. When a workflow crosses root, reseller, and account contexts, complete each step using the narrowest role that owns it.

Provision and hand over a new account

1. Confirm package and feature profile.
2. Create the account.
3. Verify DNS and issue SSL.
4. Create or migrate web, mail, and database resources.
5. Run a backup.
6. Sign in as the customer and verify enabled tools.

Launch a website

1. Choose or create the domain and document root.
2. Upload, deploy, or install the application.
3. Select PHP, Node.js, or container routing in Web Manager.
4. Set DNS and wait for authoritative resolution.
5. Issue SSL, enable HTTPS redirect, and test the public site.
6. Enable cache or security policy only after a working baseline exists.

Investigate a customer incident

1. Capture the domain, symptom, time, and last known change.
2. Check Health Center and Diagnostics Center.
3. Correlate access/error logs, usage, and the relevant runtime.
4. Build the smallest safe fix.
5. Apply it in the owning module.
6. Verify from the customer-facing service and record the outcome.

Restore data

1. Confirm customer approval and the exact missing or damaged scope.
2. Choose the correct restore point.
3. Understand whether current data will be replaced.
4. Start the restore and wait for a final result.
5. Verify files, databases, mail, ownership, and the application.

How to use it

1. Choose the guide that matches the task you want to complete.
2. Follow its linked pages in order, checking each result before continuing.
3. Test the finished website, account or service as its user would.

Advanced workflows

Use the dedicated guides when you need more than a basic on/off change: service IP policies, Protected Mail, PHP process managers, database profiles, website restrictions and redirects, Antivirus recovery, and mail/MySQL restoration.

Availability follows the actual license entitlement, assigned feature profile, role, and installed runtime. A custom package name such as “Pro” is not itself a separate technical permission.

Result and next check

A workflow is complete when the requested customer outcome works and the related SHM state agrees. A green button alone is useful evidence, but it is not the whole proof.