AI Mode and Assistant

Ask SHM's AI assistant to help you check a problem or carry out a hosting task.

Where to find it: Enter AI Mode for the server or the hosting account you want to work with.

Available to: Server administrators, resellers and account users when AI is enabled for them. The assistant can only use the accounts and tools available to the signed-in user.

Before you start

Check the selected account. Do not paste passwords, private keys or other secrets into the conversation. Tell the assistant which website, mailbox or application you need help with.

What you can ask

• “Why is example.com showing an error?”
• “Show which folders are using the most storage.”
• “Check why email from this domain is not arriving.”
• “Explain this setting before I change it.”
• “Find a backup from before yesterday’s website update.”

Review changes before they run

Ask for the proposed change and its effect before approving it. Deleting files, restoring a backup or changing security settings can affect a live service. A request that has started may still be running; wait for its final result.

Access and limits

The assistant cannot give you access to someone else’s account or to a tool your plan does not include. Interactive terminal sessions, provider-key management and external sign-in tickets remain human-only actions. If a task is unavailable, the assistant should explain what is missing.

DNS and external services

The assistant can help with supported DNS and Cloudflare tasks, including DNSSEC state, enable, disable, and rollover operations. Some steps still take place outside SHM: for example, you may need to add or remove a DNSSEC record at your domain registrar.

Your AI settings

The account AI settings page shows the shared AI service, model and limits provided for your account. You do not need to enter a separate provider key there. If AI is unavailable or a usage limit is reached, review the message or contact your provider.

How to use it

1. Enter AI Mode in the correct account.
2. Describe one task and name the website or item involved.
3. Read the findings and ask for an explanation if anything is unclear.
4. Review any proposed change before confirming it.
5. Check the result in the normal SHM page and, when relevant, on the website or email service.

Check the result

A completed conversation should tell you what was found, what changed and how to check it. If a step failed or needs action outside SHM, follow that up before treating the task as finished.