Enterprise Backup

Connect to your provider's central backup service and manage the protection it offers.

Where to find it: Sign in as root, open Server > Backup, then choose Enterprise Backup.

Available to: Root only.

Before you start

Restoring a backup can overwrite newer data. Check the backup date, choose what to restore and make sure there is enough free disk space before starting.

Why use it — and when not to

Use Enterprise Backup to create, find, inspect, or recover the documented backup scope. Do not start a restore until the point, target, replacement behavior, and customer approval are clear.

How to use it

1. Review the connection to the configured backup service.
2. Check which accounts and backup options are available.
3. Follow the chosen backup or recovery task through to its final result.

External backup integration and visibility

Configure the Backup Platform URL and Backup Schedule ID, then choose whether the integration is shown to end users. Verify the remote platform connection and the intended schedule before enabling customer visibility.

The local SHM account remains the authorization scope for the customer workflow. Remote-backup retention and availability also depend on the external backup platform; saving an integration setting does not create a completed backup.

Result and next check

Wait for the job to finish and check its final status. After a restore, open the affected website, mailbox or database to confirm it works.