Synconix Hosting Manager
Manage your websites, email, databases and backups from one control panel.
Where to find it: Documentation > Hosting Manager > Synconix Hosting Manager.
Available to: Anyone reading the public documentation. The related SHM action still follows the role stated on its page.
Before you start
Features are conditional. A page may be hidden when the assigned feature profile excludes it, a package limit prevents it, the signed-in role does not own the target, or the required server service is not installed. The documentation describes supported behavior; the live panel remains the source of truth for what is available on a particular server and account.
Three working contexts
| Context | Main responsibility | Typical work |
|---|---|---|
| Root | The whole SHM server | Services, security, packages, resellers, all accounts, backups, monitoring, configuration, licensing, and updates. |
| Reseller | Delegated customer accounts | Create and support owned accounts using the capacity, packages, and features approved by the provider. |
| Account user | One hosting account | Domains, websites, mail, databases, files, applications, certificates, usage, account security, and backups made available by the plan. |
How features become available
- Root selects and applies the server service plan in Services.
- Root creates account packages and feature profiles.
- An account or reseller package is assigned during account creation or later account management.
- SHM builds navigation from the signed-in role, ownership, installed services, and the assigned available tools.
Where to begin
| If you want to... | Start here |
|---|---|
| Install and prepare a new server | Install SHM, then continue with Services. |
| Understand permissions | Roles and navigation. |
| Find one panel function | Module index. |
| Onboard or repair a customer | Workflow Guides. |
| Automate SHM | API Overview. |
| Investigate an incident | Troubleshooting and operations. |
How to use it
- Choose the role that owns the task.
- Open the module that owns the resource, not merely the module with a familiar word in its title.
- Read its prerequisites, scope, and safety notes.
- Make the smallest supported change and verify the customer-facing result.
Advanced workflows
Use the dedicated guides when you need more than a basic on/off change: service IP policies, Protected Mail, PHP process managers, database profiles, website restrictions and redirects, Antivirus recovery, and mail/MySQL restoration.
Availability follows the actual license entitlement, assigned feature profile, role, and installed runtime. A custom package name such as “Pro” is not itself a separate technical permission.
Result and next check
You should finish with a clear route to the correct SHM page and an accurate expectation of what that page can change. If the live menu does not show a documented feature, check the role, owner, feature profile, package, and required service before assuming the panel is broken.
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