Create Account
Create a hosting account for a customer, with its own login, domain and hosting plan.
Where to find it: Open the Server menu and choose Create Account.
Available to: Root and resellers. Resellers can use only their delegated packages, features, addresses, and remaining capacity; root can choose the owner and provider options.
What this page does
Use it for new customer hosting or a deliberately new reseller account. The selected package provides the repeatable limits and feature profile; explicit form overrides should remain exceptional.
Before you start
Confirm that the domain and username are unique, DNS ownership is understood, the selected package is correct, enough capacity exists, the contact address is valid, and the required services are installed. Generate a strong password and store it through the provider's approved secret handover process.
Provisioning inputs
| Input | What it decides |
|---|---|
| Domain and username | The primary hosted identity, account home, and generated service references. |
| Owner | Root or the reseller responsible for the account; root controls this choice. |
| Package and feature profile | Quotas, runtime limits, shell policy, mail policy, and visible account modules. |
| IP policy | Shared or permitted dedicated address assignment. |
| Password and contact email | Customer authentication and administrative contact. |
| Reseller options | Whether the new identity also receives an allowed reseller package and delegated capacity. |
After account creation
Open the new account and verify its owner, package, limits, feature menu, primary domain, generated web state, DNS zone, SSL readiness, mail, databases, file ownership, shell policy, and backup access. Registrar delegation remains outside account creation.
How to use it
- Select the intended owner, package, available tools, and IP assignment.
- Enter the domain, username, strong password, and contact email.
- Review resource or reseller overrides and remove any that are not required.
- Submit once and follow account creation progress to a final state.
- Open the account and complete the after-account creation checklist.
Provisioning choices and capacity checks
Set the domain, system username, contact email, password, account package, owner, and intended IP. Root can choose an authorized owner; a reseller creates accounts within its own delegated scope. Package defaults do not bypass license limits, reseller capacity, existing-domain conflicts, or host capability checks.
Review the resulting account before handing over access: package/features, document root, PHP runtime, DNS nameservers, mail/database availability, and SSL. A successful create response is the start of those service checks, not proof that external DNS has propagated.
Result and next check
SHM creates the hosting identity and its selected account resources, writes the account state, and generates the required service configuration. The account is ready for handover only after DNS, HTTPS, login, website, mail, database, and backup checks pass.
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