Remote File Restore

Recover files or folders from a remote backup.

Where to find it: Open the account, choose Backup or Remote Backup as shown in the account menu, then select Remote File Restore.

Available to: The account owner, their reseller or the server administrator. Availability depends on the hosting plan and installed services.

What this page does

Use Remote File Restore to find the correct backup source, understand what will be created or restored, choose the safest target, and monitor progress until the operation is complete.

Before you start

Restoring a backup can overwrite newer data. Check the backup date, choose what to restore and make sure there is enough free disk space before starting.

Why use it — and when not to

Use Remote File Restore to create, find, inspect, or recover the documented backup scope. Do not start a restore until the point, target, replacement behavior, and customer approval are clear.

How to use it

1. Choose the remote restore point and the files or folders you need.
2. Review the destination and any replacement of existing files.
3. Start the restore, follow its progress and check the recovered website files.

Result and next check

Wait for the job to finish and check its final status. After a restore, open the affected website, mailbox or database to confirm it works.