Mail Delivery Reports

Check why an email was delayed or rejected and review your domain's email settings.

Where to find it: Open the account and choose Mail Delivery Reports.

Available to: The account owner, their reseller or the server administrator. Availability depends on the hosting plan and installed services.

How to use it

1. Choose the mailbox domain or message you are investigating.
2. Read the delivery result and domain checks.
3. Correct the reported issue, then send another test message.

Delivery trace filters and outcomes

The current menu calls this Mail Deliverability. Filter by time range, outgoing/incoming/both, mailbox or SMTP user, and status. Statuses include Accepted, Delivered, Deferred, Failed, and Partial; they describe different stages and recipient outcomes.

Open delivery details and compare the message’s actual SMTP result and recipient state. Accepted by this server is not the same as delivered to every external recipient. DNS/SSL and sending-policy checks should follow the evidence for that message.