Error Log

Read website error messages to help investigate a problem.

Where to find it: Open the account and choose Error Log.

Available to: The account owner, their reseller or the server administrator. Availability depends on the hosting plan and installed services.

How to use it

1. Choose the website and look near the time of the failure.
2. Read the error message and any named file or application component.
3. After correcting the issue, repeat the request and check for new errors.

Selecting and interpreting logs

Select the relevant domain or FTP user and the exact log file. Line limits bound what is loaded; Search in view searches the loaded content, not an unlimited server history. Use paging, auto-refresh, wrap, copy, or download according to the selected view.

Access analytics can analyze a chosen recent line window and filter the results by method and other supported fields. Raw logs and summarized analytics serve different purposes. Preserve the timestamp, target, and original error before making a change; check new entries afterwards rather than treating old errors as a current failure.