Terms of Service

These Terms of Service (the “Terms”) set out the legal terms offered by SYNCONIX SOFT SRL, a Romanian limited liability company with VAT number RO43512578, registered under number J2021000005127 and having its registered office at Popești 174M, Baciu, Cluj 407058, Romania (“Synconix”, “we”, “us” or “our”).

The Terms apply to the Synconix website, client area, software, APIs, documentation, support, community features and related services (together, the “Services”). By creating an account or accessing Services that do not require an accepted order, you agree to the rules applicable to those activities. Placing an order is an offer to contract and does not itself create the ordered-service contract. If you act for an organisation, you confirm that you are authorised to act for it.

An order, Enterprise agreement, product schedule or data processing agreement accepted by both parties may add to these Terms. If documents conflict, a signed Enterprise agreement takes priority, followed by the applicable order or schedule, then these Terms. Mandatory law always prevails.

You must be legally able to enter into the agreement and provide accurate, current information. A natural person using the Services outside a trade or profession retains all mandatory consumer protections that apply to them.

You are responsible for activity performed through your account, authorised team members and API credentials. Keep credentials and recovery methods confidential, use appropriate access permissions and notify us promptly of suspected compromise. You must not share a personal account or misrepresent your identity or authority.

Team administrators control invitations and permissions. Their actions are treated as authorised by the customer unless Synconix has been told that their authority has ended. Synconix may request reasonable verification before account, billing, security or ownership changes.

Your order identifies the product, edition or account option, licence quantity, billing interval, price, tax treatment and any specific limits. The accepted order and accepted Enterprise terms control those commercial details; marketing pages are descriptive and do not expand an order.

After the ordered-service contract is formed, and subject to payment and these Terms, Synconix grants the customer a limited, non-exclusive, non-transferable right during the subscription term to install and use the ordered product for its internal operations and to manage services it legitimately provides to its own customers. The software is licensed, not sold.

Each licence may be used only for the server, installation, quantity and account option shown in the order. Reassignment required by legitimate infrastructure changes must use the available licence workflow or be approved by Synconix. You may make reasonable backup copies solely for recovery.

• Do not share, sell, sublicense, rent or distribute a licence key or the software as a standalone product without a written reseller agreement.
• Do not bypass licence validation, usage limits, access controls or technical protections.
• Do not copy, modify, translate, reverse engineer or derive source code except to the narrow extent that applicable law expressly permits and cannot be excluded.
• Do not remove proprietary notices or use Synconix marks in a way that suggests endorsement or ownership.
• Do not use non-public information to build or benchmark a competing product without written permission.

The products use activation and recurring validation to confirm licence status, the authorised server or installation, product version and purchased capacity. A licensed installation must be able to contact the designated Synconix licensing endpoints. The data involved is described in the Privacy Policy (https://synconix.com/privacy-policy).

You are responsible for compatible infrastructure, supported operating systems, network access, correct time and DNS configuration, administrative permissions and reasonable security controls. Material hardware, machine identity or public IP changes may require revalidation. We may ask you to confirm a legitimate change before re-binding a licence.

A failed validation caused by temporary connectivity should not be treated as a permanent revocation. However, persistent inability to validate, material overuse or tampering may limit the affected product after reasonable notice where practicable.

The final checkout step identifies each product and quantity, the amount due now including VAT, the billing interval, the normal recurring amount after any free period, and the applicable cancellation information. You can return to edit or remove a line before placing the order. The final action is labelled to make the payment obligation explicit.

The Terms accepted for the account continue to govern subsequent orders. By selecting “Order with obligation to pay”, the customer confirms the displayed order summary and current Terms and, where immediate digital supply is available, expressly requests Synconix to begin supply before the 14-day withdrawal period ends and acknowledges the possible statutory effect after supply begins. This order-specific action and the declarations it records are confirmed in the durable acceptance email.

Placing a customer-portal order is an offer by the customer. The ordered-service contract becomes binding only when Synconix both accepts the order and sends its durable order confirmation by email. Activation, provisioning, issuing an invoice, authorising or receiving payment, sending an automated receipt, starting a trial or allowing temporary access does not by itself constitute acceptance or form the contract.

Until the contract becomes binding, Synconix may reject the order or request verification because of an obvious pricing or description error, suspected fraud, sanctions or legal restrictions, unavailable capacity, an unsupported configuration, or incorrect or unverifiable customer information. After acceptance and durable confirmation, the order may be suspended, cancelled or terminated only under the agreement or applicable law; it is no longer subject to pre-contract rejection.

If Synconix rejects an order before formation, no ordered-service contract arises. Any amount already received for that rejected order will be returned without undue delay using the original payment method where reasonably possible. Temporary activation, access or technical provisioning before rejection does not change this result.

Where the checkout expressly shows a first month free, the offer applies once to a new customer’s first eligible standard order for that product, provided there is no prior use of that product by the same customer. It covers the base licence quantity permitted in that eligible order, starts on activation and ends one month later. The free period is measured from activation for billing only; activation does not constitute order acceptance or contract formation. Enterprise, usage-based work and separately priced extras are excluded unless an agreement says otherwise.

After the free month, an active licence enters normal recurring billing at the price and interval accepted in the order. For an eligible annual selection, the first service span is thirteen months from activation: one free month followed by the twelve paid months covered by the annual price. To avoid the next charge or invoice, cancel before the paid period begins using an available account workflow or by contacting support. Creating duplicate accounts or using misleading details to repeat an offer is prohibited.

The acceptance email is the durable order confirmation. It states that Synconix accepted the order, repeats the authoritative line items, current total, VAT, recurring terms and recorded declarations, and includes the accepted Terms as an attachment that can be retained unchanged.

Standard subscriptions are invoiced for the billing interval shown in the order. Enterprise usage is invoiced as described below. Amounts are due by the date shown on the invoice. A payment method is charged only when the customer initiates or separately authorises that charge; issuing a recurring invoice does not itself represent an automatic card debit.

Prices are shown in the stated currency and are exclusive of VAT or similar taxes unless the interface says otherwise. You must provide accurate billing, country, company and Tax ID information. You are responsible for taxes that apply to your purchase, except taxes based on Synconix’s net income.

Payment availability depends on the customer’s browser, device, region and the payment provider. Card, Revolut Pay, Apple Pay and Google Pay transactions are processed through the configured Revolut payment service. Provider terms may also apply to your chosen method.

Except where an order or mandatory law provides otherwise, fees already earned for a completed billing period are not refundable. This does not limit rights arising from defective performance, an incorrect charge, an approved refund or mandatory consumer law.

Enterprise is a custom service. Its agreement defines the daily rate, included or minimum billable licences, measurement rules, currency, service scope and any support commitment. Enterprise usage is accumulated by day and normally invoiced after the monthly usage period closes.

The client area may display a calendar and usage history for transparency. If you reasonably dispute an Enterprise usage entry, notify support promptly with the licence and date concerned. The undisputed portion remains payable. Terminating an Enterprise licence does not cancel usage already accrued before termination.

No public Enterprise description creates a service-level agreement, fixed price or capacity commitment. Those obligations exist only when recorded in the accepted Enterprise agreement.

You control the servers, DNS zones, backup targets, hosting accounts and third-party systems managed through the products. You are responsible for having a lawful basis and necessary permissions for data and actions submitted to the Services, for configuration choices and for reviewing changes before applying them to production.

Maintain independent, tested backups and recovery access appropriate to your risk. A backup-management product does not guarantee that a destination is available, that every job succeeds or that a restore is usable. Monitor job results, storage capacity, retention and alerts, and test restoration regularly.

Do not provide secrets, unrestricted root credentials or sensitive data through ordinary support channels unless a secure workflow expressly requires them. Remove or rotate temporary access when support or authorised remote management is complete.

Use the Services lawfully and in a manner that does not harm Synconix, other customers, third parties or infrastructure. You remain responsible for the activity and content of systems you manage, including activity performed by your users and customers.

• No unauthorised access, malware, credential theft, phishing, abuse, denial-of-service activity or circumvention of security controls.
• No infringement of privacy, intellectual property or other rights, and no unlawful, deceptive or discriminatory content.
• No probing, automated scraping, load testing or security testing of Synconix systems without prior written permission.
• No use that violates export controls, sanctions or an enforceable order from a competent authority.
• No excessive or abnormal use that materially degrades a shared service beyond the capacity purchased.

Support is provided through the channels and at the service level included in the order. Response targets are objectives unless a signed agreement expressly makes them a service level. We may need logs, configuration details or temporary access to investigate an issue.

Remote management is performed only when authorised by a customer user with the required permission and only for the requested operational purpose. The customer must define the permitted scope, preserve appropriate backups and revoke access when it is no longer needed. Synconix personnel and authorised administrators must use the least access reasonably required.

We may release security, compatibility and functional updates. Some updates may be necessary to continue secure operation or licence compatibility. We will give reasonable information about material changes where practicable; you remain responsible for testing updates in a suitable environment and for maintaining supported product versions.

You retain ownership of content you submit. You grant Synconix a non-exclusive, worldwide licence to host, reproduce, format and display that content only as needed to provide, secure and administer the relevant service. Public forum posts, replies and public profile names can be viewed by others; do not publish confidential information.

We may edit administrative metadata, restrict posting, hide or remove content, preserve evidence or suspend community access where reasonably necessary to enforce these Terms, protect users, comply with law or address a valid notice. Where required and practicable, we will provide the affected user with reasons and a way to request review.

To report allegedly illegal content, include the URL, a clear explanation, supporting information and your contact details in a message to support. Knowingly false or abusive reports may themselves breach these Terms.

The Services may interoperate with infrastructure, operating systems, control panels, storage, email and payment services selected by you or required for a requested transaction. Third-party services remain governed by their own terms. Synconix is not responsible for an external service outside its control, but remains responsible for its own obligations when it selects a provider to perform part of the Services.

Where a feature produces automated suggestions, diagnostics, summaries or proposed actions, treat the output as operational assistance rather than a guarantee. Review the source data and impact before applying a change, especially to DNS, access, servers, backups, security or billing.

Synconix and its licensors own the Services, software, documentation, designs, trademarks and all related intellectual property, excluding customer content and third-party components. No rights are granted except those expressly stated in the agreement.

Each party must protect non-public business, technical and security information received from the other using at least reasonable care, and use it only to perform or exercise rights under the agreement. This duty does not apply to information that is public without breach, already lawfully known, independently developed or lawfully received from another source.

A party may disclose confidential information where legally required after giving notice where permitted. Feedback may be used to improve the Services without restriction, provided it does not identify the customer or disclose its confidential information.

Synconix processes account, billing, security, licence, support and community data as described in the Privacy Policy (https://synconix.com/privacy-policy). Where Synconix processes personal data on behalf of a customer during an expressly authorised remote-management or support activity, the parties will comply with applicable data protection law and any applicable data processing terms.

The customer is responsible for notices, instructions and legal bases relating to personal data in customer-controlled infrastructure. Do not instruct Synconix to process data unlawfully. Security incidents must be reported promptly through the support channel.

You may cancel a subscription through an available account workflow or by contacting support. Cancellation normally takes effect at the end of the paid period unless the order, an Enterprise agreement or mandatory law requires another result. Deleting a local installation does not by itself cancel billing.

Synconix may suspend the affected Service for overdue undisputed amounts, a material breach, licence circumvention or a security or legal risk. For an ordinary remediable breach, we will provide reasonable notice and an opportunity to cure. We may act immediately where necessary to prevent ongoing harm, fraud, unlawful use, compromise or to comply with an enforceable order.

Either party may terminate for an uncured material breach after reasonable written notice, or immediately if the other party becomes insolvent where law permits. On termination, the licence ends and you must stop using and remove the software. Clauses that by nature should survive—including payment, ownership, confidentiality, disclaimers and liability—remain effective.

If you are an eligible consumer, you normally have 14 days to withdraw from a qualifying distance contract, subject to the starting point, exceptions and extensions required by mandatory law. You may use the permanently available online withdrawal function (https://synconix.com/contract-withdrawal), which provides a separate review and confirmation step, or send an unambiguous statement identifying you and the relevant order to the support address below.

At checkout, the concise notice beside the final order action states the immediate-supply request and the acknowledgement of the possible effect on the withdrawal right. Selecting the payment-obligation action records those order-specific declarations. For digital content not supplied on a tangible medium, that right may end only after supply begins and every statutory condition is met. For a service begun during the withdrawal period, withdrawal and any proportionate charge are governed by the separate mandatory rules applicable to services.

After the online function is confirmed, Synconix sends the submitted statement, date, time and reference to the supplied email address without undue delay. A request does not limit remedies for non-conforming digital content or services, an incorrect charge, statutory guarantees or another non-waivable right.

Complaints should first be sent to Synconix so we can investigate. An eligible Romanian consumer may also use the ANPC alternative dispute resolution service (https://anpc.ro/sal/). This does not restrict access to a competent court or another mandatory remedy.

We may update these Terms for legal, security, technical or service changes. The current text and effective date will remain available here. We will give reasonable advance notice of a material change that adversely affects an active paid subscription, except where an urgent legal or security change requires faster action. If you do not accept such a change, you may cancel before it takes effect, subject to the applicable order and mandatory law.

The agreement is governed by Romanian law. For business customers, the courts competent for Cluj County, Romania have exclusive jurisdiction, unless a signed agreement states otherwise. Consumers retain the mandatory law and courts available in their country of residence.

Neither party is liable for delay caused by events beyond its reasonable control, but payment obligations already due remain payable. Neither party may assign the agreement without the other’s consent, except to an affiliate or as part of a merger or sale of substantially all relevant business, provided obligations are not reduced. If a provision is unenforceable, the remainder continues. Failure to enforce a provision is not a waiver.

The agreement is the entire agreement about its subject and replaces prior discussions on that subject. Notices may be delivered through the client area, to the account email or to the contact details below. Keep your account contact information current.

SYNCONIX SOFT SRL Registered office: Popești 174M, Baciu, Cluj 407058, Romania Trade Register: J2021000005127 EUID: ROONRC.J2021000005127 VAT number: RO43512578 Email: support@synconix.com

Use the account and order identifiers in billing, withdrawal, security and support correspondence so we can route and verify the request safely.